FAQs

Frequently Asked Questions

What is the commitment?

  • Month to month, no long term contract.
  • Enroll or transfer at any time.
  • On the 25th of the month fees for the following month are automatically charged from your credit card on file.
  • If you would like to drop, please email us to drop before the 25th of the month to avoid being charged and committed for the following month.
  • As of the 25th of the month you are committed to the following month, no refunds will be given.

How to get account help?

  • We handle all account help via email.
  • We do not make account changes in any manner via phone.

Enrollment and Transfers?

  • All enrollments are as of the date the child is enrolled.
  • If you enroll in a class on the same day the class happens the system assumes you will be in class that day.
  • If you are unable to attend that class please email an absence request to our email.
  • All transfers are as of the date the request is sent to us.
  • Please send transfer requests to our email.
  • We do not do future enrollments or transfers.
  • You may enroll in a class at anytime of the month, charges will be prorated to the number of remaining classes in that month.
  • We do not pause class enrollment.

How much are classes?

  • Class tuitions vary depending on the duration of the class.
  • Our standard price, listed on the class pages, is based on 4 classes per month.
  • Some months may have 3 or 5 classes based on number of weeks and holidays. Your tuition will increase if your class has a 5th week in the month. Your tuition will decrease if the month contains a holiday closure that your class day falls on.

What is the membership fee?

  • There is a $50 registration fee applied to all new families.
  • The registration fee is per family, not per child.
  • The registration fee is required to waitlist for a class. If you are unable to get into your class within 6 months we will refund the registration fee.
  • There are NO OTHER REFUNDS of the registration fee.

What are your fees?

  • Registration Fee, charged once.
  • Monthly tuition fee charged on the 25th of the month for the following month. Example: tuition charged on August 25th for September classes.
  • $5 NSF fee charged to all declined payments.
  • $25 disenrollment fee if tuition not paid by the 1st of the month.

Do you offer discounts?

  • We offer both multi-class and multi-siblings discounts.
  • These discounts are 10% off the lower priced class.
  • Multi-class discounts apply to any athlete who enrolls in more than 1 class at a time.
  • Multi-sibling discounts apply to any additional children enrolled in classes in your family account.
  • These discounts don’t apply together.

Do you offer trial classes?

  • We do not offer trial classes.
  • We do not have drop in classes.
  • We do occasionally have open gym. Follow us on social media to find out dates and times.
  • We do encourage to stop by and watch a class before registering & enrolling. While there ask questions and get a tour.

How do payments work?

  • As for a continuation in our program, we send an email on the 20th of every month, to inform members of the payment due for the following month.
  • Your tuition will be auto-drafted from the credit card on file on the 25th of the month to ensure enrollment for the 1st of the following month.
  • A late fee of $25.00 will be applied for any fees not paid by the 1st of the month, and the child will be disenrolled from class.
  • A NSF Fee of $5.00 will be applied for any declined payment.
  • If you have enrolled in classes mid-month, fees will be due upon enrollment and the above guidelines apply thereon.

Are there any cancellation fees?

  • There are no fees related to cancelling or dropping classes.
  • Once committed to a class for the month, there will be no refunds for the remainder of the month if you decide to drop or cancel mid-month.

When can I register and enroll in class?

  • Our system invites families to enroll in classes at anytime.
  • If you register for a class that occurs on the same day, our system assumes your athlete will attend that day’s class. If you know your child cannot attend until the following week, please wait until the following day to enroll.
  • Please note that however many remaining classes there are in the month, you will be prorated for those classes only.
  • The following month’s tuition will be charged on the 25th of the month prior.

What is the waitlist?

  • You are welcome to waitlist for as many classes as you want.
  • The only charge to waitlist is the original registration fee.
  • We email all of the families on the waitlist at the same time.
  • Whoever responds to that email first, via email, is who gets the spot.
  • If more than 1 spot is available we go in the order of emails received.

If I set a drop/end date for mid-month, can I prorate or get a refund on the remaining classes?

  • Our the system allows for end-dates at any point during the month.
  • Our policy is to set end-dates for the last day of the month.
  • You may select another day, but we will not issue credits or refunds if you elect to do so.

May I switch/transfer classes after enrolling?

  • Yes, you may transfer your child to a different class at any time, as long as there is availability.
  • If there is a price discrepancy (up or down), we will make the necessary changes at the time of transfer.
  • We also reserve the right to switch a student to a different class due to low enrollment, when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class.
  • Students must be the requisite age before attending a class.
  • The system will not let students switch if they do not meet the minimum age requirement.

How do I cancel my enrollment?

  • You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month.
  • Refunds will not be provided for parents who fail to withdraw BEFORE THE 25th of the month.

What if I need to cancel mid-month?

  • In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month on the 25th.

How do I re-enroll in classes?

  • Once registered your membership does not expire.
  • You may re-enroll at any time.
  • Simply log on to your account and enroll your athletes for your desired classes. It’s as easy as that!

Will I receive an order (payment) confirmation?

  • Yes. After you register, you will receive an email receipt confirming your payment.
  • Depending on when you register, this receipt will show the prorated fee for the current month.

The credit card I enrolled with is no longer valid. What should I do?

  • To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system.
  • Should you need to update or change your credit card information for any reason, visit your Parent Portal and go to the Billings section to make the necessary changes.
  • Please contact us with any questions.
  • If a monthly payment cannot be processed on the credit card we have on file, you may run the risk of losing your spot in the class.

Makeup Policy

  • We understand that life happens. For this reason, we allow students to make up missed classes.
  • To create more spaces and maximize makeup options for everyone, you are REQUIRED TO SUBMIT A FUTURE ABSENCE 48 HOURS BEFORE YOUR CLASS OR YOU WILL NOT BE ELIGIBLE FOR A MAKEUP.
  • Makeups will NOT be coordinated via email or on the phone, only through you in the parent portal.
  • Active Members will only be eligible for a makeup if they have submitted through the parent portal.
  • While there are unlimited opportunities to submit future absences 48 HOURS BEFORE THE START OF CLASS and to schedule makeups.
  • Makeups will not be eligible after the end of the session.
  • Active members will only be allowed to accumulate 3 eligible absences at one time.
  • IF YOU WITHDRAW FROM CLASS OR MAKE UPS HAVE EXPIRED, YOU HAVE THEN FORFEITED ALL OF YOUR MAKEUPS.
  • If you know that you will be traveling in two weeks, then go to the parent portal now and submit that future absence.
  • Submitting your absence ahead of time will provide other families with the opportunity to plan/schedule makeups.
  • There is no rescheduling of makeups or makeups for missed makeups, period.

Click Here For Steps on How To Schedule Your Absence/Makeup

  • Once you schedule your makeup, it is set and there are no changes to the makeup date/time.  We will not change any makeups via phone or email.
  • The student must be currently enrolled in order to makeup a missed class.
  • We do not allow make-ups for missed make-up classes.

What is your sick policy?

  • If your child is sick, do not bring them.
  • We have makeups made easy so the class will not be lost so long as the absence is submitted before class begins that day.
  • If a coach notices a child is extremely lethargic, cannot stop coughing, etc they will ask for that child to be removed from class – no makeups will be granted in this instance.

My class falls on a holiday, can I schedule a make-up?

  • No. These holidays are calculated into the class schedule, so no make-ups are permitted for these days.

The gym is closed for classes on the following holidays:

  • Winter Break December 24-Jan 1
  • Martin Luther King Jr. Day
  • Easter Sunday
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day and the Friday after

What if there is inclement weather?

  • In case of inclement weather, The Dominique Dawes Gymnastics Academy will keep the gyms open if we believe that families can access our facilities safely and staff are able to arrive for work.
  • Otherwise, we will delay classes or close gyms altogether, as soon as we determine that the safety of our staff and students is at risk.
  • We make every effort to communicate gym delays or closures at the earliest possible moment via social media, on our websites, and by sending an e-mail directly to our currently enrolled families
  • For that reason, it is key that we have your latest and best contact information in our system and that you did not opt out of receiving communications from us in the Parent Portal.
  • Please keep your contact information current in our system by logging in to the Parent Portal and updating your records.

What should my child wear?

  • In the Ninja Gym athletic attire and sneakers with laces that can be tightened are encouraged. Shoes will be worn the entirety of the class to prevent stubbed toes, aid in traction and grip and protect the athletes footing and balance.
  • In the Preschool and Recreational Gymnastics Gyms, a leotard, biketard or fitted athletic attire is encouraged. There are no shoes or socks worn by gymnasts in the gym area. Parents in the Preschool Gym will also be asked to take off shoes, but may leave socks on.

ALL GYM SPACES: No two piece or mid drift clothing permitted.

What are your COVID Policies?

  • Masks are OPTIONAL for all entering the facility over the age of 3 and encouraged for those who are younger for the entirety of your stay with us.
  • Upon arrival, all visitors will use the hand sanitizer located at the entrance.
  • We have hand sanitizer stations throughout the facility and encourage visitors to use them and/or wash their hands in our bathrooms.
  • The gym staff is sanitizing and cleaning high touch points in both the gym and lobby spaces throughout the day and social distancing rules apply in the gym and lobby spaces.
  • All classes are run through stations in order to aid in social distancing rules, as well as staff monitoring.
  • If you have more specific questions or concerns, please feel free to contact us or speak with a team member at the gym.