FAQs

Frequently Asked Questions

What is the commitment?

We are a monthly commitment, which means that you are free to transfer, drop or enroll at any time, but once a month has begun and fees have been paid, you are committed to that month; no refunds will be given. If you would like to drop or transfer, please do so before the 25th of the month to avoid being charged and committed for the following month.

How much are classes? 

Please keep in mind that our base price (class prices can be found here) is based on 4 classes per month, which is usually the norm throughout the year. However, some months may have 5 classes or even 3 classes based on days of the week and holidays.

For example, October has 5 Thursday’s, so you would be paying the base price + 1 additional class price fee ($109 + $27.25 = $136.25). On the other hand, November has 3 Thursday’s because of Thanksgiving, so you would be paying the base price minus 1 class fee ($109 – $27.25 = $81.75).

Do you offer discounts?

Yes, we offer both multi-class and multi-siblings discounts. These discounts are 10% of the lower priced class. Multi-class discounts apply to any athlete who enrolls in more than 1 class at a time. Multi-sibling discounts apply to any additional children enrolled in your family account. These discounts don’t apply together.

How do payments work?

As for a continuation in our program, there will be an email sent out on the 20th of every month, to inform members of the payment due for the following month. Your tuition will be auto-drafted from the credit card on file on the 25th of the month to ensure enrollment for the 1st of the following month. A late fee of $25.00 will be applied for any fees not paid by the 1st of the month. A NSF Fee of $25.00 will be applied for any declined credit card.

If you have enrolled in classes mid-month, fees will be due upon enrollment and the above guidelines apply thereon. 

Are there any cancellation fees?

No, there are no fees related to cancelling or dropping classes. However, as you have made a month long commitment, there will be no refunds for the remainder of the month if you decide to drop or cancel mid-month.

When can I register and enroll in class?

Our system invites families to enroll in classes anytime. If you register for a class that occurs on the same day, our system assumes your athlete will attend that day’s class. If you know your child cannot attend until the following week, please wait until the following day to enroll. Please note that however many remaining classes there are in the month, you will be prorated for those classes only.

If I set a drop/end date for mid-month, can I prorate or get a refund on the remaining classes?

Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the last day of the month. You may select another day, but we will not issue credits or refunds if you elect to do so.

 

May I switch/transfer classes after enrolling?

Yes, you may transfer your child to a different class at any time, as long as there is availability. If there is a price discrepancy (up or down), we will make the necessary changes at the time of transfer. We also reserve the right to switch a student to a different class due to low enrollment, when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students must be the requisite age before attending a class. The system will not let students switch if they do not meet the minimum age requirement.

How do I cancel my enrollment?

You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will not be provided for parents who fail to withdraw before the end of the month. Please contact the gym if you need help withdrawing or placing your account on hold. 

What if I need to cancel mid-month?

In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month on the 25th. 

How do I re-enroll in classes?

You may re-enroll at any time. Simply log on to your account and register your athletes for your desired classes. It’s as easy as that!

The credit card I enrolled with is no longer valid. What should I do?

To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, visit your Parent Portal and go to the Billings section to make the necessary changes. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you may run the risk of losing your spot in the class.

Will I receive an order (payment) confirmation?

Yes. After you register, you will receive an email receipt confirming your payment. Depending on when you register, this receipt will show the prorated fee for the current month.

Can I schedule an evaluation or tour the facility?

Athletes ages 6 to 18 are entitled, depending on the class, to an evaluation of their skills for better placement and more information. We would be happy to also answer any and all questions you may have at this time. Please contact us at the gym to schedule your evaluation and/or tour.

What is your make-up policy?

Class absences must be reported at least 48 hours prior to the class, camp, workshop or special event to secure a makeup for a missed class. The purpose of a makeup is to offer alternatives for emergencies and scheduling conflicts. As our classes grow and become full, makeup options become scarce. So please give us at least 48 hours notice if you will not be attending a class. More notice increases the probability that another student will have ample time to schedule a makeup in your child’s vacant spot. Please note that serial absences with no notification may result in makeups not being granted. 

After the absence has been scheduled, make-ups must be made up within the month of the absence if discontinuing classes or within 30 days if continuing classes. For example: If you are absent on the 22nd and will be dropping the class at the end of the month, the class must be made-up before the end of the month. If you are continuing classes the following month, then you have 30 days from the absence to make-up the class. We do not do make-ups for missed make-ups classes.

My class falls on a holiday, can I schedule a make-up?

No. These holidays are calculated into the class schedule, so no make-ups are permitted for these days. The gym is closed for the following holidays: New Year’s Day, Martin Luther King Jr. Day, Easter Sunday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and the Friday after and Christmas Day.

What if there is inclement weather?

In case of inclement weather, The Dominique Dawes Gymnastics Academy will keep the gyms open if we believe that families can access our facilities safely and staff are able to arrive for work. Otherwise, we will delay classes or close gyms altogether, as soon as we determine that the safety of our staff and students is at risk. We make every effort to communicate gym delays or closures at the earliest possible moment via social media, on our websites, and by sending an e-mail directly to our currently enrolled families. (For that reason, it is key that we have your latest and best contact information in our system and that you did not opt out of receiving communications from us in the Parent Portal. Please keep your contact information current in our system by logging in to the Parent Portal and updating your records.)

What should my child wear?

In the Ninja Gym athletic attire and sneakers are encouraged. Shoes will be worn the entirety of the class to prevent stubbed toes, aid in traction and grip and protect the athletes footing and balance. In the Preschool and Recreational Gymnastics Gyms, a leotard, biketard or fitted athletic attire is encouraged. There are no shoes or socks worn by gymnasts in the gym area. Parents in the Preschool Gym will also be asked to take off shoes, but may leave socks on.

What are your COVID Policies?

We are following all Maryland & Montgomery County COVID related policies. Masks are mandatory for all entering the facility over the age of 3 and encouraged for those who are younger for the entirety of your stay with us. Upon arrival, all visitors will grab hand sanitizer and then fill in our COVID Questionnaire on one of our computers. This includes a temperature check by staff, COVID related questions and digital signature. We have hand sanitizer stations throughout the facility and encourage visitors to use them and/or wash their hands in our bathrooms. In addition, no more than two adults may accompany any participant to keep our capacity within our legal numbers. Our water fountains are also closed at this time, so please bring your own water bottle.

The gym staff is sanitizing and cleaning high touch points in both the gym and lobby spaces throughout the day and social distancing rules apply in the gym and lobby spaces. All classes are run through stations in order to aid in social distancing rules, as well as staff monitoring. If you have more specific questions or concerns, please feel free to contact us or speak with a team member at the gym.